Privacy policy
PRIVACY POLICY
Skinsistency Skincare LLC
Last updated: August 6, 2026
Skinsistency Skincare LLC operates this store and website, along with the related content, features, tools, and services offered through it (the "Services"), to give you a smooth and personalized skincare shopping experience. Our Services are powered by Shopify. This Privacy Policy explains how we collect, use, and share your personal information when you browse, shop, or otherwise interact with us. Where this Privacy Policy and our Terms of Service disagree on how personal information is handled, this Privacy Policy governs.
By using or accessing the Services, you're confirming that you've read this Privacy Policy and understand how your information is collected, used, and shared as described below.
Personal Information We Collect or Process
"Personal information" refers to information that identifies you or could reasonably be linked back to you. It does not include information that has been anonymized or de-identified. Depending on how you use the Services and where you're located, we may collect:
• Contact details, such as your name, billing and shipping address, phone number, and email address.
• Payment information, including card numbers, financial account details, transaction records, and payment confirmations.
• Account details, such as your username, password, and saved preferences.
• Order activity, including items viewed, added to cart or wishlist, purchased, returned, or exchanged.
• Any communications you send us, such as questions or requests through customer support.
• Device and browser information, including IP address and other identifiers.
• General usage data about how you interact with our site.
Where This Information Comes From
We collect personal information:
• Directly from you, when you create an account, place an order, or contact us.
• Automatically, through your device and browser as you use the site, including cookies.
• From service providers who help us run the Services, such as payment processors and shipping partners.
• From other third parties we work with.
How We Use Your Information
We use your personal information to:
• Fulfill and process your orders, manage your account, arrange shipping, handle returns or exchanges, and let you post reviews.
• Send you marketing or promotional messages by email, text, or mail, and show you relevant product recommendations, where permitted.
• Keep your account and our store secure, provide a safe payment experience, and detect or prevent fraudulent or illegal activity.
• Respond to your questions and provide customer support.
• Comply with applicable laws, respond to legal requests, or participate in legal proceedings when required.
How We Share Your Information
We may share your personal information with:
• Shopify and other vendors who help us operate the Services, such as payment processing, shipping, and customer support tools.
• Marketing partners, to help us advertise to you. You may have a right to opt out of this depending on where you live.
• Third parties you've asked us to share information with, such as when we ship your order.
• A buyer or successor in the event of a merger, sale, or other business transition, or when required by law.
Our Relationship with Shopify
Our store is hosted by Shopify, which processes personal information related to your use of the Services on our behalf. Your information may be shared with Shopify and its service providers, some of which may be located outside the country you live in. You can learn more about how Shopify handles personal information, and exercise certain rights, through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
Links to Other Sites
Our Services may link out to websites we don't operate or control. We aren't responsible for the privacy practices or content of those sites, and including a link doesn't mean we endorse them.
Children's Privacy
Our Services aren't directed at children, and we don't knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has shared personal information with us, please reach out so we can delete it.
How We Protect and Retain Your Information
We take reasonable steps to protect your information, but no method of storage or transmission is completely secure. We keep personal information only as long as needed to serve you, meet legal obligations, or resolve disputes.
Your Rights
Depending on where you live, you may have the right to:
• Request access to the personal information we hold about you.
• Ask us to delete or correct your personal information.
• Request a copy of your information in a portable format.
• Opt out of having your information used for targeted advertising, or sold or shared for that purpose. If you visit with the Global Privacy Control signal enabled, we'll treat that as an opt-out request where applicable.
• Unsubscribe from promotional emails at any time using the link provided in those emails.
To exercise any of these rights, contact us using the information below. We may need to verify your identity first, and you may designate an authorized agent to make a request on your behalf with proof of authorization.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside the country you live in, using recognized safeguards where required by law.
Updates to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. Any updates will be posted here with a new "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, reach out to:
Skinsistency Skincare LLC
Memphis, TN
Email: skinsistencyskincare@gmail.com