Refund policy

REFUND POLICY

Skinsistency Skincare LLC

Last updated: August 6, 2026

All Sales Are Final

Due to the nature of our products, all sales through Skinsistency Skincare LLC are final. We do not accept returns or offer refunds or exchanges once an order has shipped, including for reasons such as change of mind, incorrect shade selection, or reaction to a product.

 

Why We Don't Accept Returns

Skincare and cosmetic products are personal care items. For hygiene and safety reasons, once a product has left our facility, we're unable to accept it back for resale, even if it's unopened or unused.

 

Damaged, Defective, or Incorrect Items

While we don't offer refunds or exchanges for change of mind, we want you to receive what you ordered in good condition. If your order arrives damaged, defective, or if you received the wrong item, please contact us within 48 hours of delivery at SkinsistencySkincareLLC@gmail.com with your order number and a photo of the issue. We'll review these on a case by case basis.

 

Shipping

Customers are responsible for shipping costs on all orders. Shipping charges are calculated at checkout based on your location and will be added to your total before you complete your purchase.

 

Order Cancellations

Once an order has been placed, we may not be able to accommodate cancellation or changes if it has already begun processing or shipping. Please reach out as soon as possible if you need to make a change, and we'll do what we can before it ships.

 

Questions

If you have any questions about this policy, reach out to us at:

 

Skinsistency Skincare LLC

Memphis, TN

Email: SkinsistencySkincareLLC@gmail.com